General terms & conditions
The customer has the right to inform the seller that he wishes to renounce his purchase, without penalty or giving any reason, within 14 calendar days of the day following the delivery of the goods or the conclusion of the service agreement.
General terms of service
The Haacht Brewery web shop falls under Haacht Brewery nv and is registered in the Kruispuntbank der Ondernemingen (KBO) under the number 0415.276.794.-RPR Leuven. Its VAT number is BE 0415.276.794.
Contact info Haacht Brewery: Provinciesteenweg 28, 3190 Boortmeerbeek, Belgium. Phone number: +32(0)16 601501. E-mail: [email protected].
Article 1: General clauses
The electronic web shop www.haacht.com offers its customers the opportunity to purchase products online. The present general terms of service apply to all articles in our assortment and to every purchase in the web shop the customer makes. Every order implies agreement to the general terms of service.
The customer accepts that these terms are the only terms applied, not including their own general or specific (purchase) terms, even if these should imply that they are the sole terms applying.
Article 2: Price
The articles are meant exclusively for regular, private use.
All prices are listed in euros at all times, including VAT and all other charges which are the customer’s responsibility. Unless stated otherwise, our product prices do not include shipping and administration fees of the customer’s products. These fees will be stated separately during the process of ordering on line.
The listed price refers exclusively to the article as verbally described. Possible accompanying pictures are meant solely for decorative purposes and may depict elements or articles that are not included in the price.
Information concerning the products and pricing, as well as detailed order information, are subject to alteration and correction. Despite the fact that our web shop is maintained with the greatest possible diligence, the information presented may still be prone to incompletion, material errors, or may not be up to date. Haacht Brewery cannot be held responsible in any way in case of material, typographical or printing errors. Should you have any specific questions concerning size, colour, availability, delivery time or method, please contact us prior your order (see article 8).
The offers on our web shop stand while stocks last and may be altered or withdrawn by Haacht Brewery at all times. An order only becomes binding after you have received a confirmation by e-mail and after we have received payment within 14 days. Haacht Brewery has the right to refuse orders, adjust delivery times, split deliveries or assign different terms of service to the delivery, without giving any reason.
Article 3: Purchasing online
The customer may buy articles from Haacht Brewery’s web shop assortment online.
The purchase becomes valid as soon as the customer receives a confirmation e-mail from Haacht Brewery and payment has been made by the customer within 14 calendar days. The articles will be delivered to the delivery address specified by the customer.
Payment is made online via the secure payment system 'Mollie' and with the payment method chosen by the customer. The paid amount will be transferred to the account number IBAN BE36 2300 5420 0081 – BIC GEBABEBB, addressed to Haacht Brewery. If no payment has been received after 14 days, the order will be cancelled.
The delivery process is initiated as soon as we receive your payment, including shipment fees.
Incorrect input of the address of delivery is the responsibility of the customer and may lead to extra charges. Please bear in mind that it may take a few days before your deposit is processed onto our accounts.
Listed delivery terms are not binding, but are merely indicative. No delay in delivery may result in cancellation of the purchase or partial reimbursement for compensation claims in favour of the buyer, except in cases of intentional delay.
We have to right to execute partial deliveries.
In case of failure of the delivery, which cannot be attributed to the customer, the customer shall be reimbursed for any amounts paid, without interest or other compensation.
Article 4: Complaints
If you wish to file a complaint, in order to be admissible:
- In case of non-compliant delivery: make sure to do so within a maximum of 8 days after delivery
- In case of deficiency: make sure to do so within a maximum of 8 days after discovering the deficiency, or after the deficiency could reasonably have been expected to be discovered.
Accepting the products on delivery annuls every possible claim of non-compliance or deficiency that could have happened prior to the delivery.
Article 5: Warranty
According to the law of September 21, 2004 on protection of consumers when selling consumer products, the consumer is entitled to a number of rights.
Every article is subject to the legal warranty from the date of purchase by (delivery, if necessary, to) the original owner. In order to make a claim to the warranty, the customer must be able to provide proof of purchase.
Every deficiency within 8 calendar days of receipt must be reported, after that all claims to repairs or replacements are annulled.
The (commercial and/or legal) warranty never applies to deficiencies caused by accidents, neglect, crashes, irregular or incorrect usage, usage of the article for different purposes than those for which it was designed, neglect of the instructions or manual, adjustments or alterations to the article, rough handling, poor maintenance or cases of force majeure.
Neither does it apply to articles with a short lifespan or items subject to wear and tear.
Deficiencies manifesting after a period of 6 months following the date of purchase or delivery, are not considered to be hidden deficiencies, unless the customer can prove otherwise.
Warranties are non-transferable.
Article 6: Renunciation
In the context of distance sale to consumers under the protection of the Law of April 6, 2010, the consumer has the right to state that he wishes to renounce his purchase, without penalty fees or without giving any reason, within 14 calendar days from the date following the date of delivery. If this is the case, the customer will receive a full refund, except for shipment and reservation charges, by transfer to the account number he submitted. The refund will be submitted within 30 calendar days and after receiving the products in their original state and packaging.
Renunciation period and return method:
Customers who wish to make a renunciation must contact Haacht Brewery (by e-mail: [email protected], or by mail: Provinciesteenweg 28, 3190 Boortmeerbeek). The products must be returned within 20 days, starting from the delivery, to Haacht Brewery – Marketing Department, Provinciesteenweg 28, 3190 Boortmeerbeek, Belgium, at the expense of the buyer. The shipping date will double as proof for the deadline of the renunciation period.
Products with a price of 100 euros or more will need to be returned to us by courier service (DHL, Fedex, bpost, etc.).
Only articles in their original and undamaged packaging, along with all accessories and instructions as well as an invoice or sales receipt, can be returned.
In some cases it is impossible for the customer to renounce his purchase. The most important of these cases being:
- Custom made, tailored or personal products
- Products whose character makes it impossible to be sent back
- Products that spoil or age quickly
- Audio or video recordings or software with a seal that has been broken
- Newspapers, periodicals or magazines
The following will not be accepted under any circumstances for returns:
- Used, soiled, damaged or incomplete articles
- Articles with damaged individual packaging
Article 7: Privacy
Haacht Brewery commits to using your personal information exclusively for executing the agreement concluded on your order and to sending you information on Haacht Brewery at n obligation. Should you be interested in receiving information by e-mail, feel free to register your e-mail address.
We treat your personal details as confidential information and as such, we will never share, lease of sell them to any third party. You have the right to request, correct, alter or remove any information stored in Haacht Brewery’s client list at all times. To do so, please make a request via e-mail at [email protected]
It is the customer’s responsibility to keep his login details and password private. Your password will be saved in a coded form, so that Haacht Brewery has no access to it.
Haacht Brewery respects the Belgian Law of December, 8, 1992, referring to the protection of personal environment when handling personal details. You have access to your personal information, which you have entered at the web shop, through your user profile. You may consult, alter or remove these details at all times.
Haacht Brewery keeps online (anonymous) frequency statistics to research which pages are visited and how frequently. If you have any questions concerning this privacy statement, please contact us at [email protected].
Article 8: Haacht Brewery Marketing Service
Haacht Brewery’s Marketing Service is available by telephone at +32(0)16615240, by e-mail [email protected] or by mail: Provinciesteenweg 28, 3190 Boortmeerbeek, Belgium.
Article 9: Alteration and separability of terms
Haacht Brewery may alter these terms at all times without specific notification. Any purchase after alteration, implies an agreement to the new terms.
If an article of these terms is annulled, this annulment will not affect the validity of the other articles.
Article 10: Evidence
The customer accepts that electronic communication and back-ups may serve as evidence.
Article 11: Applicable law – Jurisdiction
The Belgian Law is applicable. In case of dispute, only the courts of the district Leuven (Belgium) are authorised.
Latest update: December 2017